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Client Services Manager

Location: New York

To apply, please send your CV and a cover letter to jobs@stylus.com.


Key responsibilities    Required skills & qualifications    Apply now


The Client Services Manager is employed to retain and grow their delegated book of business while identifying new business opportunities within the Stylus member base. The Client Services Manager will manage contract renewals, identify opportunities for bespoke project needs, prospect new relationships among existing members and maintain extensive knowledge of current market conditions.


Key responsibilities

  • Advocate Stylus as a best-in-class, business critical resource to existing client base to ensure annual membership renewals
  • Demonstrate superior commercial performance through achieving and exceeding individual monthly targets
  • Strategically work with clients to understand their business needs and establish benchmarks throughout the year to support their objectives
  • Successfully onboard new customers to ensure full understanding of Stylus product and service offerings
  • Deliver research and content from Stylus.com via research support, in-person presentations, phone calls and curated newsletters
  • Work alongside a client services associate who will support the day to day needs of the business, from admin to research assistance


Required skills & qualifications

  • Educated to at least degree level in related discipline
  • An experienced account manager with minimum 5 years of experience, ideally within trends, research and/or innovation
  • Demonstrate leadership qualities to manage and grow book of business while establishing high-level relationships with senior and C-level executives
  • A natural problem-solver who can articulate relevant insights to a range of client sectors and position Stylus as a solution to innovation, product or consumer engagement needs
  • Impeccable presentation and communication skills
  • Strong team player to act as a conduit between the Advisory, Content, Sales and Marketing teams, fostering open communication and sharing of content, knowledge and ideas